Customer Feedback
Catch what your customers, guests, residents, parents and clients actually think while they are still in front of you. A quick rating, a short note, a clear next action, all from a phone. Negative feedback turns into a same-day fix instead of a one-star review you read about on Monday.
Instructions for staff picking a rating *
Start *
End *
Range must be within 0–10.
Low label
High label
Table-side rating after the meal
A waiter brings the card machine over with a feedback prompt on a second phone. One tap from the guest, optional voice note from the team member, and the manager hears about a bad meal before the bill is paid.
Instructions for staff selecting an option *
Options *
Instructions for staff recording a voice note *
In-store feedback at the exit
A staff member at the door catches shoppers as they leave. One question, four buttons, optional photo if a display caused a problem. Negative ratings open a complaint ticket the area manager sees the same hour.
Instructions for staff picking a rating *
Start *
End *
Range must be within 0–10.
Low label
High label
Instructions for staff selecting options *
Options *
Resident wellbeing rating and family feedback
A senior carer logs a wellbeing score for each resident at the end of the morning round, and family members get a short feedback form after every visit. Anything below a 3 triggers a check-in call from the home manager.
Instructions for staff picking a rating *
Start *
End *
Range must be within 0–10.
Low label
High label
Instructions for staff providing a text response *
Parent collection feedback
At pickup, the key worker hands over a phone with a one-tap mood selector for the parent. If a parent flags concern, the room lead is alerted before the parent has reached their car.
Instructions for staff selecting an option *
Options *
Instructions for staff recording a voice note *
B2B client NPS and snagging feedback
After a delivery run or a site handover, the driver or site manager runs through a short feedback form with the client. NPS score, a quick photo of any snag, and a follow-up email drafted before they get back in the van.
Instructions for staff entering a number *
Instructions for staff taking a photo *
More in Quality & Brand Standards
Other guides operators read alongside this one.
Standards Walks
A 15-minute walk against the same scorecard, done at every site on the same day. Pilla turns the walk into a workflow your duty managers finish on their phones, with photo evidence at every check. You see how each site is performing without standing over them.
Mystery Shopper Prep
A mystery shopper visit should not be the first time anyone walks the customer journey this week. Pilla turns the same scorecard into a quick pre-visit sweep, a real-time alert if standards drop on the day, and a debrief that builds the team up instead of finger-pointing. Built for retail and hospitality but works anywhere a head office checks how a site is really running.