Quality & Brand Standards
Hold every site to the same standard, even the ones you can't walk into this week. Pilla turns brand walks, mystery-shopper prep, and customer-feedback collection into workflows your duty managers finish on their phones, with photo evidence at every check. You see how each site is performing without standing over them.
Instructions for staff picking a rating *
Start *
End *
Range must be within 0–10.
Low label
High label
Walk every site against the same scorecard
Visual merchandising, service standards, cleanliness, the things that define your brand. The full guide covers how to design a walk that takes 15 minutes and what to do with the photos at the end.
Instructions for staff picking a rating *
Start *
End *
Range must be within 0–10.
Low label
High label
Pass the mystery shopper visit before they walk in
A short pre-visit sweep using the same scorecard the mystery shopper uses. The full guide covers what to check, who to brief, and how to debrief the team afterwards without finger-pointing.
Instructions for staff carrying out the checklist *
Checklist items *
Capture customer feedback while you're still standing in front of them
A quick rating, a short note, a clear next action. The full guide covers how to collect feedback without slowing service, and how to turn negative feedback into a fix the same day.
Instructions for staff selecting an option *
Options *