As the food and beverage industry rapidly evolves, so do options for building an efficient restaurant management system. Restaurant management software options are plentiful and it can often seem like a minefield understanding which to use in your restaurant business, especially if you are new to the hospitality industry.
But, even if you’ve been in the restaurant industry for years, rest assured, you’re not on your own, all restaurant owners like you are looking for the best restaurant management software.
In order to stay ahead of the curve, it’s important to be aware of the different types of restaurant management software that can help streamline operations, improve customer satisfaction and keep your business compliant. Every business is different and will have it’s own challenges, so regardless of whether you are looking for back of house operations support, guest management improvements, help managing food cost or online ordering software, there will be a solution for you.
When choosing a restaurant management software, it’s important to think about how relevant the restaurant software is to your business. Small restaurant businesses will require something very different to larger chain restaurants, quick service restaurants will require different to fine dining food service businesses and so on.
For example, Pilla is built specifically for small and medium restaurants because we understand the challenges faced by this section of the market and the solutions needed from a cloud based software package.
If you’re interested in knowing more about why we are so passionate about championing independent hospitality, read our manifesto.
Here are 10 types of restaurant management solutions to incorporate into your restaurant management system:
1. Employee Management / Workforce Management Software (Included with Pilla)
Workforce management software is a great way to manage all the tasks that need to be completed by your restaurant employees. This type of software can be used to create checklists, assign tasks to employees, and track progress on receptive day-to-day tasks.. This type of restaurant management platform is a great way to ensure that all jobs get done, which as any manager knows, is a huge piece of the restaurant management puzzle.
Pilla has two employee management key features which help improve restaurant operations throughout the day:
- Digital checklists
Thousands of checks are carried out on the Pilla app every week. Independent restaurant owners, managers and chefs all have the ability to create their own custom checklists which restaurant staff work through on a day-to-day basis.
Restaurant staff are able are able to leave comments on checks and escalate problems to managers by sending an email with a single click. It’s also much easier for managers and independent restaurant owners to keep track of what is going in multiple locations as Pilla’s cloud based solution provides real-time reports on which checks have been completed and which are still active.
Pilla also allows users to tag checklists with compliance tags (food safety, fire safety, health and safety) so that the right checks can be found and presented to the EHO when required.
- Task management
Users of Pilla have the ability to set tasks for colleagues within the app. Whether it’s a task that can be completed on Pilla, such as creating a contract, or something external, such as completing a tender, users can build ‘to-do’ lists for each other.
Each time a new task is set, the recipient of the task will receive an email informing them what is involved in the task, who the task has been assigned by and due date for completion. Recipients of tasks are able to manage their tasks inside the app and inform colleagues when it has been complete.
If a task hasn’t been completed by the due date, Pilla will continue to email the recipient to remind them about the task meaning the solution is a hands-off approach for managing employees.
2. Facilities Management Software (Included with Pilla)
Facilities management software is a type of restaurant management platform that can help restaurant owners and managers organise property based tasks and information.
For example, facilities management software can be used to track and schedule maintenance activities and share documents with team members. In addition, facilities management software can often be customised to fit the specific needs of a restaurant. As a result, this type of software can be a valuable tool for any restaurant management who wants to streamline their operations, improve their overall efficiency while ensuring they remain compliant.
Pilla has two key features which help our independent hospitality customers manage facilities management:
- One single organized system
Any time a maintenance activity happens at your site, such as a pest control inspection or a fire alarm service, your restaurant management will upload the activity on to the Pilla app. Every activity such as this can be categorised by your restaurant management so that your documents are always where you expect them and securely stored in our cloud based software.
- Automated email reminders
When facilities activities are uploaded onto Pilla, the system will record the review date of the activity and will alert the restaurant management when the activity is due for renewal.
This ‘set and forget’ system means that restaurant management get on with the most important business practices, such as improving customer satisfaction, safe in the knowledge that they will be alerted when the facilities activities are due for review.
3. Health and Safety and Food Safety Software (Included with Pilla)
Health and safety and food safety are a high risk for restaurant operators. The topics can be confusing and it can be difficult to keep track of everything manually. That’s where safety software comes in.
This type of restaurant management software is designed to help restaurant management ensure that policies are meeting various safety regulations and day-to-day compliance checks are being carried out properly.
Having all of this information in one place can help to make restaurant management and restaurant compliance a lot easier and protect restaurant owners against legal action.
Pilla has two key features which help restaurant management manage safety:
- Safety document builder
Our document builder ends the days of create manual word documents for every policy and assessment. The builder is the quickest way for your restaurant management team to create important documents in just a few minutes.
Our clever, document automation software means that you can create safety policies, food safety management systems and risk assessments in minutes not hours. Once created, all documents will be saved on our cloud based storage system and the owner of each document will receive automated email reminders when the document is due for renewal.
- Safety checklists
Using the day-to-day checklists builder, restaurant management can be confident that all of the right compliance checks are being completed at the right times. This will include checks such as food and equipment temperatures, building checks, cleaning schedules and more.
All checks are time stamped with the completion time so that restaurant management can monitor checks without having to visit each and every store to see the information.
4 HR Software (Included with Pilla)
One of the most important aspects of restaurant management is Human Resources. From creating the correct HR policies to managing training records, HR plays a vital role in keeping your business running smoothly.
But managing HR can be a full-time job in itself. That’s where HR software comes in. By automating many of the tasks associated with HR, this restaurant management software can free up your time so you can focus on other aspects of your business.
In addition, HR software can help you to stay compliant with employment laws and regulations. So if you’re looking for a way to simplify the task of managing the Human Resources for your restaurant business, consider investing in HR software.
Pilla has has two key features which help you manage your human resources.
- HR policy and employment contract builder
Working in the same way as how Pilla helps create accurate and bespoke safety documents, Pilla also guides users step by step through the process of creating complicated human resources policies.
These policies includes everything from Adoption Policy to Sickness Policy and Maternity. Using the builder means that your business will be able to issue the correct policies to your team at all times.
The HR document builder also allows you to create bespoke employment contracts for each of your team members. This is important so that your team members understand their rights and responsibilities and both the organisation and the team member are protected.
- Storing team information online
Restaurant management teams who use Pilla are able to store all of their teams information securely online. This includes everything from employment contracts to training records.
As with all information stored on the Pilla Platform, restaurant management will be automatically alerted to expiring human resource documents and actions which need to be reviewed.
5. Point of Sale (POS or EPOS) Software
A restaurant POS system is a must-have for any restaurant management system that wants to streamline transactions and keep track of customer data. A POS system is a computerised register that controls payment processing and monitor sales.
Installing a point of sale system in your restaurant can have numerous benefits. Perhaps the most obvious benefit is the ability to streamline transactions and track sales all in one place rather than through various systems. With a good point of sale system, you can quickly and easily process sales, whether they’re made in person or through online ordering. Additionally, some POS systems include an inventory tracking and ensure that you always have the products your customers want in stock.
Another great benefit of a restaurant POS software is the wealth of data they can provide. By monitoring sales reports and tracking customer spend data, you can better understand your target market and make more informed marketing decisions. You can also use POS data to track employee performance and identify areas where they may need additional training. Overall, investing in a POS software is a great way to improve the efficiency of your restaurant and get insights that can help you boost sales and achieve long-term success.
Read more point of sale systems.
6. Inventory Management Software
Inventory management software allows you to track food and beverage items, as well as other supplies such as tableware and cleaning supplies. This way, you never have to worry about running out of an important ingredient or being caught off guard by a sudden rush of customers. The software can also help you keep track of inventory levels, so you can order more supplies when necessary.
In addition, inventory management software can help you save money by reducing food waste and reducing the need for emergency orders.
With so many benefits, it’s no wonder that inventory management software is becoming increasingly popular in the restaurant industry and many businesses are moving away from doing this job manually with pen and paper or excel as it is a great way to streamline inventory management and reduce costs (which is sometimes easier than increasing revenue!).
7. Food Costing and Recipe Management Software
Food costing software can be a valuable tool for any restaurant that wants to keep track of food costs and ensure that their recipes are accurate. This type of software can help you determine the cost of each dish on your menu, as well as track ingredient prices and supplier costs.
So, food costing software can help you streamline your food ordering process, so you can get the ingredients you need without overspending. Whether you’re a small cafe or a large restaurant, food costing software can help with menu management and will make a direct impact on reducing food costs.
In addition, this purposeful menu management can also be a catalyst to improving your menu items. Many restaurants find that such close attention to their suppliers and menus actually promote creativity within their teams and lead to inspired new menu items being produced.
8. Marketing Automation Software
Marketing automation software is often used in other industries but is is becoming more popular in the restaurant industry and is ideal for a restaurant business who wants to automate their marketing efforts to reach more of their target market.
This type of software can help manage your social media accounts, create and track email marketing campaigns, and develop targeted marketing lists.
By automating marketing tasks, you can free up time to focus on other aspects of restaurant management. In addition, marketing automation software can help you to develop more targeted and effective marketing campaigns rather than using ad-hoc methods such as manual email lists are far less likely to be effective or provide return on investment.
This is often an overlooked restaurant management software tool but you should consider using it because you can ensure that your marketing efforts are well-coordinated and that your customers are receiving the right messages with a consistent tone of voice and branding.
Often this type of software or will work closely with the information in your CRM or reservations / table management software so that your customer data is accurate and used as effectively as possible.
9. Table Management Software
Restaurant reservations software (table management) is a helpful tool for restaurants that want to optimise their seating arrangements and boost their revenue potential (which should be every restaurant business). This type of software can be used to track customer data, manage reservations, and create reports on best use of space.
By tracking customer data, restaurant managers can get a better understanding of who their customers are, what they like to order, and how often they come in. This information can be used to make reservations more efficient and save the restaurant money.
Additionally, table management software can be used to manage the whole reservation process and often keep track of customer preferences. This helps to ensure that customers are seated in their preferred location and that they receive the best possible service.
Finally, table management software can be used to create reports. These reports can help managers to understand where there are opportunities for improvement and where the restaurant is doing well.
10. Employee Scheduling Software
If you are in the restaurant management game, you know that creating employee schedules can be a time-consuming and tedious task. But with employee scheduling software, it’s easy to create and manage rotas for your team. This type of software can also be used to track employee performance, time off requests, and payroll information.
With all of this data in one place, you’ll be able to more easily assess your team’s needs and make changes as necessary. Plus, your employees will appreciate being able to access their schedule online and request time off with just a few clicks.
11. Customer Loyalty Software
This software offers a variety of features, including the ability to track customer spending habits and promote customer loyalty.
The software is designed to help restaurants increase loyalty and therefore repeat business by creating and managing ongoing promotions and offers. By tracking customer spending, restaurants can identify which guests are loyal to their brand and offer them incentives to visit more often.
Additionally, by managing customer loyalty programs, restaurant chains can ensure that guests receive the benefits they are entitled to as it can be a challenge to manage this in a more ad-hoc way.
12. Financial Reporting Software
Financial reporting software provides restaurant owners and managers with insights into their business finances. This type of software can be used to generate profit and loss statements, balance sheets, and cash flow reports.
As a result, this type of software is an essential tool for anyone looking to run a successful restaurant. When used correctly, financial reporting software can help to maximise profits and improve efficiency.
Often this type of software if the last piece of software which your other systems (such as your payroll system) report into and will generate your final assessment of the financial performance of the business.